Operator Handover & Machine Familiarisation
The delivery and handover of a machine is a key milestone for Blue and our customers, and a great opportunity to establish a strong connection between our teams, upon which we can build a long-lasting and robust relationship.
When delivering a new machine, our technical team is on-site to manage the handover, providing the operator with a thorough introduction to the controls and key features. This ensures your team is well-prepared to operate the equipment effectively, optimising performance from day one.
We also provide training to equip your team with the skills needed for routine maintenance, ensuring machines operate at peak efficiency. Our goal is to reduce downtime and enhance long-term resale value. With advanced training facilities at our regional depots, we also offer group-led training sessions to meet your team's needs.
Breakdown Response
We understand the critical importance of minimising downtime and responding swiftly to keep your operations running smoothly. With over 30 years of industry expertise, we are dedicated to getting your machinery back in action as quickly as possible. Our engineers receive comprehensive, ongoing training directly from manufacturers, ensuring they have the skills to resolve machine issues efficiently.
When replacement parts are needed, Blue Spares holds a stock of over 8,600-line items, enabling same-day or next-day delivery in most cases to minimise delays. Our dedicated service departments collaborate closely with engineers to diagnose and address issues, often resolving them remotely. This proactive approach reduces the need for site visits, saving time and costs while ensuring your equipment is operational with minimal disruption.
Blue Care Warranty Solutions
Comprehensive warranty solutions are a cornerstone of providing customers, users & operators of all the machinery we supply with a sense of certainty and reassurance around the reliability and costs associated with operating the machinery.
In partnership with our ‘Leading Brands’ suppliers, we offer a range of warranty solutions that meet a variety of different needs and demonstrate our commitment to meeting the demands of our customers and the applications in which the machinery is operating.
Blue Care Service Agreements
Our regional teams offer a range of customised service packages, enabling customers to select the level of support that best suits their needs. These packages are designed to boost operational efficiency and reduce equipment ownership costs.
A service agreement provides peace of mind, allowing you to plan and manage your maintenance budget with confidence. Backed by our factory-trained engineers and dedicated aftermarket team, it also enhances your equipment's value by ensuring a complete service history. With flexibility at its core, our agreements can be established at the time of purchase or anytime thereafter, delivering seamless, tailored support to meet your needs.
Blue Care Fixed Price Servicing
We understand that not all customers or machines require a fixed hire agreement. Sometimes, reliable ad-hoc service with clear terms is all you need. That’s why we offer a straightforward solution with transparent pricing and a clearly defined scope of work, delivered by a trusted OEM-trained engineer.
Using your machine type and service interval as a guide, we provide a fixed price for the necessary service. This simple approach streamlines the process, making it easy for you to assess the value of this essential support.
Spare Parts Supply &/or Fit
Blue Spares offers an extensive range of spare parts for the leading brands that we represent. Whether you need a quick ‘over-the-counter’ part replacement or expert support from an engineer to diagnose, supply, and replace a faulty or worn component, our priority is maximising your equipment's uptime and productivity.
At Blue Central we stock a full inventory of spare parts for Develon and Merlo machines from our parts facility in Wincham, Cheshire. With access to both Develon the and Merlo UK parts facilities, if the part you are looking for isn’t stocked at our parts centre, we can source and offer next day delivery on the vast majority of line items.
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Wear Parts Supply &/or Fit
We aim to stay highly competitive on all wear parts for shredders, crushers, and screens. With the support of our extensive technical engineering network, we are dedicated to helping our customers maximise uptime through prompt and effective repairs and maintenance.
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Attachments Refurbishment
The products we sell work in hostile and challenging environments and often need significant works and overhaul before the time for replacement comes up. We have the team and the facilities to repair; maintain and refurbish all the equipment we offer for sale to a high standard of service ready to go to work again as they were new.
The equipment we supply operates in tough and demanding environments, often requiring substantial repairs and overhauls before reaching the end of its service life. Our skilled team and well-equipped facilities are ready to repair, maintain, and refurbish all the attachments we sell to the highest standards, ensuring it is fully prepared to perform as effectively as when it was new.